At PepMedix, the analytical integrity, chemical stability, and purity of our compounds are our highest priorities. Because all of our materials are classified strictly as sensitive laboratory reagents intended for in vitro research, we must maintain absolute quality control over our inventory. Consequently, PepMedix enforces a strict no-refund and no-return policy.

1. Final Sale Policy

All sales processed through our platform are final. We do not issue refunds or accept returns under any circumstances, including customer ordering errors, institutional changes of mind, or laboratory project cancellations. This rigid policy guarantees that every client receives brand-new, untampered compounds that have never left our climate-controlled facility.

2. Damaged, Defective, or Incorrect Shipments

We understand that transit anomalies can occur. If your order arrives physically damaged, visually defective, or contains the incorrect item, you must notify our compliance team within 48 hours of delivery at support@pepmedix.com.

To qualify for an assessment, your inquiry must include:

• Your official Order Number

• A detailed technical description of the discrepancy

• Clear, high-resolution photographs of the unopened vials and the shipping packaging

Our support staff will review the documentation within 24 business hours to determine eligibility for a complimentary replacement.

3. Rare Exceptions for Refunds

Monetary refunds are highly exceptional and will only be evaluated under the following specific conditions:

• An order was confirmed non-delivered due entirely to an internal logistical error on the part of PepMedix.

• A qualified transit issue was successfully reported within the mandatory 48-hour window, and an identical replacement compound is currently out of stock.

Under no circumstances will PepMedix refund or replace items that have been opened, unsealed, used, or sent back to our facility without explicit, written prior authorization.

4. Laboratory Support Channels

For any operational concerns or urgent assistance regarding your shipment, please contact our dedicated logistics desk:

• Support Email: support@pepmedix.com

• Response Window: 9:00 AM – 5:00 PM (EST), Monday through Friday